Delivering a Strong Global Presence
Hyster delivers a consistently strong and dependable service on a global scale to ports, terminals and container operations everywhere. Here are five ways Hyster achieves it for all Big Truck customers with the most demanding applications.
1. Equipment Manufacture for a Global market
Hyster benefits from the expertise and resources of a global manufacturing organisation, and the same state of the art, manufacturing techniques and uniform processes are applied across Hyster's 11 production sites world-wide. In this way, best practices and expertise drive continuous improvements to deliver quality and global manufacturing efficiency.
All Hyster Big Trucks products, for all global markets, are assembled at Hyster's world class assembly operation in Nijmegen, The Netherlands. This means that Hyster is able to provide the same quality of Big Truck equipment from Brazil to Greenland, and Australia to South Africa.
2. Local Distribution Partners Offer Local Knowledge & Local Service Support
Hyster products are distributed and supported through an extensive network of authorised, exclusive dealers, providing local coverage through their sales and service locations across Europe, Middle East and Africa (EMEA), The Americas and Asia-Pacific.
Hyster distribution partners employ expert sales consultants and qualified technical personnel, who have been trained and certified in relation to Hyster's Big Trucks product range, and have access to Hyster's extensive technical reference and support services.
Hyster offers similar standards of service all over the world through the carefully selected world-wide network of local distribution partners. The selection is based on the strength of their customer support capability, geographical coverage in each country/region and outstanding service ethic to provide expert consultancy and responsive local service.
Hyster is continually developing and training its experienced network to ensure the delivery of an excellent standard of Big Trucks service in all regions. This experience and training is also important in the specification stages, so Hyster provides local big truck specialists to ensure delivery of the optimum solution for every individual application.
3. Territory Managers
A team of Hyster Territory Managers oversees the products and services offered and strives to ensure a standardised offering in each territory (EMEA, The Americas and Asia-Pacific), certifying that these standards are consistent across the globe.
4. Long established service
Established in the 1920s, Hyster has spent 80 years continuously developing a global reputation for manufacturing durable forklift trucks. Over eight decades the company's superior product offering and dependable service network have helped Hyster to become a leading international manufacturer and supplier of a range of materials handling equipment from Big Trucks to warehouse equipment.
5. Global Parts and Maintenance Service
Hyster focuses on customer needs, so local support through service, maintenance and spare parts are an integral element of Hyster's global Big Trucks service network in the event of preventative maintenance requirements or breakdown recovery.
The Big Truck market relies on quality of service and product because the trucks are usually operation critical with no backup alternative, particularly for Reachstackers, requiring full availability during a 24 hour port operation.
Hyster's EMEA Aftermarket headquarters are located in Nijmegen, the Netherlands, stocking more than 200,000 part numbers, to the value in excess of $20m. Logistically well placed on the continent, Hyster can ship most parts to more than 150 countries on next day delivery.
Primary parts are stocked by local Hyster dealers, with full support for all other parts from the headquarters in Nijmegen. Approximately 10% of parts are unique to Big Trucks and Hyster offers emergency response time inside two hours.
Hyster strives to deliver a complete package of products and solutions to help businesses improve efficiency, drive down costs and stream-line their materials flow. The company is renowned for delivering tough and dependable trucks, utilising a global distribution network that works with customers to ensure the trucks continue to perform at their best in operation.